FAQ
My Account
Order Information
Payment and Discounts
Shipping Information
Return & Exchange
Product Information
Product Warranty and Maintenance
Signing up is easy and free. As long as you have a valid email address, then you can CLICK HERE to create an account.
It's easy to make changes to your details, whether it's your payment information, password or address book. LOG IN to your account and you'll see a range of categories under 'Account Settings'.
It is automatically signed up after you create your account.
Don’t worry, you can find “forget your password” on our log-in page, then you can enter your registered email address and you will receive an email with a link to reset your password.
Kidzone uses your e-mail address to give you periodic information so you can stay up to date about Kidzone. We also use your e-mail address to confirm status, shipment of your order, and to respond to any on-line inquiries. If you want to unsubscribe or modify your subscription settings from Kidzone email communications, click the unsubscribe button located at the bottom of each email. Your email will be unsubscribed immediately.
No, you don’t have to. You can always use direct checkout without creating an account.
Yes, click on the 'My Cart' icon at the top of the page and you'll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.
Go to YOUR ACCOUNT, select the order that you want to cancel. You can choose to cancel individual items or the whole order. We will send you an email to let you know if the cancellation worked.
Once the order is processed for shipment, you will not able to cancel the item. Once you receive the item, contact our Customer Service team and they’ll do the rest
You can try and cancel the item in YOUR ACCOUNT when the order has not yet processed for shipment.
Once the order is processed for shipment, you will not able to cancel the item. Once you receive the item, contact our Customer Service team and they’ll do the rest. Please make sure to let the Customer Service Team know the return reason so that they can choose the best option for you.
We are sorry to hear that. Please CONTACT US immediately. Please let us know the following information so that we can make it right for you:
- Order Number
- Incorrect Item received
- The correct Item ordered
Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages may occur. Please keep all of your materials and CONTACT US immediately to arrange for a replacement to be sent to you.
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
Orders being shipped to California, South Carolina and/or Wisconsin will be charged a tax rate based on the shipping zip code. If your order is being shipped to any other US state, no sales tax will be added.
Yes. Kidzone accepts all major credit cards including: Visa, Mastercard, Discover and American Express, we also accept PayPal and Apple Pay as payment options.
We recommend that you sign up. Once you sign up, we'll email you on a regular basis with the latest Kidzonetoys .com news, specials, and promotions. Please note that limited release items are excluded from all promotions. We reserve the right to reconcile your order when a discount is applied toward such an item. Please note that certain promotions will have brand and/or category exclusions.
Once you’ve found all the items that you want then click “My Cart”, you’ll see a box located below says “Discount Codes”.
Add your discount code into this box and click “APPLY” to apply the discount.
Your coupon may have expired. Only one discount applies per order.
It usually takes one business day for us to arrange the shipment.
All of the orders are shipped free.
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
If you don’t have the account, you will also receive a notification email once your order is on the way.
Please CONTACT US immediately.
Currently, we only ship within the continental United States, excludes Alaska, Hawaii, and Puerto Rico.
Only for customization sticker. If you order other product, please do NOT input PO box as shipping address.
All Products purchased on kidzonetoys.com may be returned within 30 days of the delivery date, provided you retain all packing materials, the product is in 100% resalable condition, and you have your original proof of purchase.
- The returns process only applies to purchases made on our website (kidzonetoys.com). If your product was not purchased on our website, please refer to the original retailer.
- Proof of purchase is needed for return.
- Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included within the product.
Your satisfaction is guaranteed. If for any reason, you are not satisfied with a Kidzone product you bought in the last 30 days from kidzonetoys.com, please call +1 (800) 946 6151. Our customer care team will initiate a Return authorization on your behalf. Once we receive your product, we will process a refund back to the original account used to purchase the item.
Yes, you are responsible for postage back to our warehouse.
Your satisfaction is guaranteed. If for any reason, you are not satisfied with a Kidzone product you bought in the last 30 days from kidzonetoys.com, please call +1 (800) 946 6151. Our customer care team will initiate a Return authorization. Once we receive your product, we will process a refund back to the original account used to purchase the item.
Our return team will full inspect and process your return in up to 1-3 business days upon receiving your return.
Your refund should be returned to your account within 1-3 business days back to your original form of payment.
If you don't receive your refund in up to 5 full business days please contact our Customer Service Team.
We do not offer exchanges.
If you cannot locate a previously ordered item, it may have been discontinued, renamed, or replaced. If you have any questions about the product that you ordered, please CONTACT US.
If the product that you are looking for is not available on kidzonetoys.com or have any questions about the product you have seen, please CONTACT US.
If the product that you are looking for is temporarily out of stock on kidzonetoys.com, please enter your e-mail address for the product that you are looking for and get notified when it is back in stock.
Please contact us immediately at CONTACT US to get the instructions.
In most situations, you may find the product manual on kidzonetoys.com, and you may directly download the manual from kidzonetoys.com. If you can’t find it on kidzonetoys.com, please contact us immediately at CONTACT US.
Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages may occur. Please keep all of your materials and CONTACT US immediately to arrange for a replacement to be sent to you.
- Visit kidzonetoys.com and browse to the product you purchased.
- Scroll down below the product description.
- Locate and click Write a review.
- Complete the form that appears on the screen.
All products sold on kidzonetoys.com carry a "1 Year Warranty" unless otherwise specified. The warranty period goes into effect from the day your package is delivered.
- What is covered by WARRANTY? (examples)
- Missing parts
- Damaged/Defective Products upon arrival
- Manufacture Defect
- What is not covered by WARRANTY? (examples)
- Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
- Damages caused by chemicals
- Loss of the products
- Normal wear and tear