Signing up is easy and free. As long as you have a valid email address, then you can CLICK HERE to create an account.

It's easy to make changes to your details, whether it's your payment information, password or address book. LOG IN to your account and you'll see a range of categories under 'Account Settings'.

It is automatically signed up after you create your account.

Don’t worry, you can find “forget your password” on our log-in page, then you can enter your registered email address and you will receive an email with a link to reset your password.

Kidzone uses your e-mail address to give you periodic information so you can stay up to date about Kidzone. We also use your e-mail address to confirm status, shipment of your order, and to respond to any on-line inquiries. If you want to unsubscribe or modify your subscription settings from Kidzone email communications, click the unsubscribe button located at the bottom of each email. Your email will be unsubscribed immediately.

No, you don’t have to. You can always use direct checkout without creating an account.

Yes, click on the 'My Cart' icon at the top of the page and you'll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

Go to YOUR ACCOUNT, select the order that you want to cancel. You can choose to cancel individual items or the whole order. We will send you an email to let you know if the cancellation worked.
Once the order is processed for shipment, you will not able to cancel the item. Once you receive the item, contact our Customer Service team and they’ll do the rest.

You can try and cancel the item in YOUR ACCOUNT when the order has not yet processed for shipment.
Once the order is processed for shipment, you will not able to cancel the item. Once you receive the item, contact our Customer Service team and they’ll do the rest. Please make sure to let the Customer Service Team know the return reason so that they can choose the best option for you.

We are sorry to hear that. Please CONTACT US immediately. Please let us know the following information so that we can make it right for you:

• Order Number
• Incorrect Item received
• The correct Item ordered

Our Customer Service will do the rest, and find the best option for you.

Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages may occur. Please keep all of your materials and CONTACT US immediately to arrange for a replacement to be sent to you.

Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.

Orders being shipped to California, South Carolina and/or Wisconsin will be charged a tax rate based on the shipping zip code. If your order is being shipped to any other US state, no sales tax will be added.

Yes. Kidzone accepts all major credit cards including: Visa, Mastercard, Discover and American Express, we also accept PayPal and Apple Pay as payment options.

We recommend that you sign up. Once you sign up, we'll email you on a regular basis with the latest Kidzonetoys .com news, specials, and promotions. Please note that limited release items are excluded from all promotions. We reserve the right to reconcile your order when a discount is applied toward such an item. Please note that certain promotions will have brand and/or category exclusions.

Once you’ve found all the items that you want then click “My Cart”, you’ll see a box located below says “Discount Codes”.
Add your discount code into this box and click “APPLY” to apply the discount.

Your coupon may have expired. Only one discount applies per order.

It usually takes one business day for us to arrange the shipment.

All of the orders are shipped free.

Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
If you don’t have the account, you will also receive a notification email once your order is on the way.

Please CONTACT US immediately.

Currently, we only ship within the continental United States, excludes Alaska, Hawaii, and Puerto Rico.

Only for customization sticker. If you order other product, please do NOT input PO box as shipping address.

All Products purchased on kidzonetoys.com may be returned within 30 days of the delivery date, provided you retain all packing materials, the product is in 100% resalable condition, and you have your original proof of purchase.

• The returns process only applies to purchases made on our website (kidzonetoys.com). If your product was not purchased on our website, please refer to the original retailer.
• Proof of purchase is needed for return.
• Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included within the product.

Your satisfaction is guaranteed. If for any reason, you are not satisfied with a Kidzone product you bought in the last 30 days from kidzonetoys.com, please call +1 (800) 946 6151. Our customer care team will initiate a Return authorization on your behalf. Once we receive your product, we will process a refund back to the original account used to purchase the item.

Yes, you are responsible for postage back to our warehouse.

Your satisfaction is guaranteed. If for any reason, you are not satisfied with a Kidzone product you bought in the last 30 days from kidzonetoys.com, please call +1 (800) 946 6151. Our customer care team will initiate a Return authorization. Once we receive your product, we will process a refund back to the original account used to purchase the item.

Our return team will full inspect and process your return in up to 1-3 business days upon receiving your return.

Your refund should be returned to your account within 1-3 business days back to your original form of payment.
If you don't receive your refund in up to 5 full business days please contact our Customer Service Team.

We do not offer exchanges.

If you cannot locate a previously ordered item, it may have been discontinued, renamed, or replaced. If you have any questions about the product that you ordered, please CONTACT US.

If the product that you are looking for is not available on kidzonetoys.com or have any questions about the product you have seen, please CONTACT US.
If the product that you are looking for is temporarily out of stock on kidzonetoys.com, please enter your e-mail address for the product that you are looking for and get notified when it is back in stock.

Please contact us immediately at CONTACT US to get the instructions.

In most situations, you may find the product manual on kidzonetoys.com, and you may directly download the manual from kidzonetoys.com. If you can’t find it on kidzonetoys.com, please contact us immediately at CONTACT US.

Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages may occur. Please keep all of your materials and CONTACT US immediately to arrange for a replacement to be sent to you.

1. Visit kidzonetoys.com and browse to the product you purchased.
2. Scroll down below the product description.
3. Locate and click Write a review.
4. Complete the form that appears on the screen.

We will publish approved reviews on our site within 48 hours. All submitted reviews become the licensed property of kidzonetoys.com. To ensure kidzonetoys.com reflects the general customer consensus of any product review submission, kidzonetoys.com reserves the right to disapprove any submission without notice.

All products sold on kidzonetoys.com carry a "1 Year Warranty" unless otherwise specified. The warranty period goes into effect from the day your package is delivered.

• What is covered by WARRANTY? (examples)
• What is not covered by WARRANTY? (examples)

All Warranty claims are subject to a case by case evaluation

Kidzone Loyalty Program is an exclusive loyalty program designed to treat Kidzone fans with irresistible rewards! Membership is complementary. You can earn credits by making purchases online, signing up for our newsletter, connecting with us on social media platforms, sharing us with family and friends. Credits can be redeemed for your next purchase on Kidzone. Super easy to earn the rewards for your dream ride-on toys! Don't hesitate to reach out to us via live chat, call us at (800)-946 6151 or email us at manufacture@kidzonetoys.com for any inquiries. Our customer service representatives would be happy to assist you :)

Kidzone Loyalty Program is free as long as you have a valid email address. You can sign up here

Kidzone Loyalty Program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years of age or older and who provide and maintain a valid email address. Employees of Kidzone are eligible for membership for personal use only, but may be excluded from certain program benefits.

You can keep up with the latest news, promotion and most important thing is you can earn credits and redeem it for your future purchase on kidzonetoys.com

KZT credit stands for Kidzonetoys credits. Every 100 KZT credits is equal to USD $1 that you may redeem on kidzonetoys.com.

Kidzone Loyalty Program is a loyalty program that rewards customers for purchasing Kidzone products and participating in certain brand experiences. Members can earn KZT credits by making eligible purchases or completing Kidzone Loyalty Program tasks. Every 100 KZT credits is $5 that can be redeemed at checkout.

To earn credit, you must be enrolled in the Kidzone Loyalty Program first. Every $1 spent on eligible purchase 5 KZT Credits Sign up newsletter 20 KZT Credits Follow Kidzone Facebook 20 KZT Credits Write a review 30 KZT Credits Refer a friend with a successful purchase 500 KZT Credits Special Events Double or Triple KZT Credits Participate in Kidzone Challenge Bonus KZT Credits

Every $1 spent on eligible purchase 5 KZT Credits

Sign up newsletter 20 KZT Credits

Follow Kidzone Facebook 20 KZT Credits

Write a review 30 KZT Credits

Refer a friend with a successful purchase 500 KZT Credits

Special Events* Double or Triple KZT Credits

Participate in Kidzone Challenge Bonus KZT Credits

Sign in on kidzonetoys.com, tap on your name on the right top corner. Click My Account on the dropdown menu.

Go to My Points and Rewards from the menu on the left.
You will be able to see the balance of your credits.
*Please note: The KZT credits of the referral program will appear after the purchase from referral is shipped.

Go to My Account -> My Points and Rewards on the left menu -> My Referral From there, you will be able to view the referral URL and code, send invitations via email or your social media accounts to your friends. *Please note: Referral email or code must be signing up with the sign up form instead of login with social profile.

You can redeem it in the shopping cart or checkout page. You will see Spend your points . You can decide the amount of points you would like to spend or maximize the discount with points.

It may take up to 24 hours from the time your order ships to post to your account. It may take up to 7 days for credits for Kidzone Loyalty Program activities to post to your account.

Sorry, you cannot. KZT credit can only be redeemed for purchase on kidzonetoys.com.

Any product that is returned or any order that is cancelled will reverse the credits you received from that purchase. If it is found that an order is obtained through fraudulent or other activity that violates the Kidzone Loyalty Program Terms & Conditions, those credits will also be reversed. Terms and Conditions

Pre-launch is one of the Kidzone Loyalty Program special events. Everyone would be able to preview and pre- order the products before the official launch. For Kidzone Loyalty Program members, you will earn double or even triple KZT credits by participating in the events. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last. Details of the events, please refer to the Terms & Conditions

You can earn KZT credits when your referral successfully makes a purchase on kidzonetoys.com. The KZT credits will show in your account within 24 hours after your referral s order is shipped.

No, your KZT credit will not expire. But if you want to redeem your KZT credits, you need to make sure your Kidzone Loyalty Program account is active.

Your membership will never expire.

Kidzone in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Kidzone Loyalty Program Terms & Conditions /or our website Terms & Conditions

If you decide you no longer want to be a part of the Kidzone Loyalty Program, you can opt-out in your account on kidzonetoys.com.

If you have questions related to your membership account, please CONTACT US

No. Neither accounts nor KZT credits may be shared or combined. Only the member paying for the products may accumulate credits.

No, credits accumulated under the Kidzone Loyalty Program are promotional in nature and have no cash value.

Yes. We reserve the right to change, without notice, Kidzone Loyalty Program benefits, how you earn points and how we evaluate and reward your eligible purchases and/or other Kidzone Loyalty Program activity.

No, you don't. You can earn points for every penny spent on kidzonetoys.com, no purchases from other retailers qualify.

We reserve the right to place limits on the number of purchases or activities that are eligible for the earning KZT credits, in any given time period or for the duration of the Kidzone Loyalty Program, and/or any combination thereof.