SHIPPING & RETURN POLICY

Shipping

All items purchased on kidzonetoys.com enjoy free ground shipping by FedEx, or USPS. It usually takes 1-2 business days for us to prepare the shipment.

Product Returns

Your satisfaction is guaranteed. If for any reason, you are not satisfied with a Kidzone product you bought in the last 30 days from kidzonetoys.com, please call +1-800-946-6151. Our customer care team will initiate a Return authorization. Once we receive your product, we will process a refund back to the original account used to purchase the item. Please be aware that all returned items must be in new condition with their original packaging, unassembled.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable.
All returns require a RMA, Return Merchandise Authorization number, which may be obtained by contacting Kidzone Customer Service at +1-800-946-6151.
Please be sure to use a secure shipping method to send the item, so that it may be tracked. Kidzone will not be responsible for items lost during shipping and cannot process your return until the item is received.
Any large package surcharge charged at checkout is non-refundable.

Defective Product

We want you to be pleased with your Kidzone purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at +1-800-946-6151. Customer Service hours are 6: 00 am PST - 4:00 pm PST, Monday to Friday.

Cancellation/Changes to your kidzonetoys.com Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Kidzone Customer Service at +1-800-946-6151. If the order is already processed for shipping, it will not be able to cancel or make any changes. You will need to request a return after you receive the product.

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 6:00 am PST - 4:00 pm PST, Monday to Friday. These changes include cancellation requests, address changes to your order.

Returned items must be in new condition with their original packaging and unassembled. Refunds will only be issued for the purchase price of the item returned. Shipping charges are not refunded. Customer is responsible for any returned shipping charges.
No returns will be accepted without a Return Merchandise Authorization Number (RMA#) that can be obtained by calling Customer Service at +1-800-946-6151. Customer Service hours are 6:00 am PST - 4:00 pm PST, Monday to Friday.
Please add the RMA# to the outside of the box you are returning. Failure to provide RMA number with return items may subject to no-refund for your returns.
If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges and re-stocking fee, if applicable.
If you receive a defective product from us, please call us at +1-800-946-6151 or e-mail us at manufacture@kidzonetoys.com.